Consumer Rights & Complaints

Last updated October 2026

1. Your rights as a consumer

UAE consumer protection law gives you rights including clear information about the product and price, goods that match their description and are fit for purpose, and a remedy where goods are defective. We respect these rights and nothing in our policies reduces them.

2. Make a complaint to us first

Email support@yourdomain.ae or call [SUPPORT PHONE] with your order number. We aim to acknowledge complaints promptly and resolve them within a reasonable time.

3. Escalating a complaint

If we do not resolve your complaint you may escalate it to the competent consumer-protection authority: the UAE Ministry of Economy, or the consumer-protection department of the economic authority in your Emirate (for example, Dubai Department of Economy and Tourism in Dubai).