Returns & Refunds Policy

1. Your rights

If an item is defective, damaged, not as described or not the item you ordered, you are entitled to a repair, replacement or refund in line with UAE consumer protection law. These rights are in addition to — and not limited by — the policy below.

2. Change-of-mind returns (15 days)

You may return most eligible items within 15 days of delivery if they are unused, in original condition and packaging, with all accessories and proof of purchase.

Items that cannot be returned for change of mind include: perishable and fresh grocery items, personal-care and hygiene products once opened, custom-made items, digital goods once delivered, and items clearly marked non-returnable on the product page. This does not affect your right to a remedy for defective goods.

3. How to return

Contact support@yourdomain.ae with your order number. We will arrange collection or give return instructions. Returns for third-party seller items are processed under this policy.

4. Refunds

Approved refunds are issued to the original payment method (card refunds typically reach your account within 5–14 business days depending on your bank). Cash-on-delivery refunds are made by bank transfer or store credit as agreed. Refunds for returns are processed after the item is received and checked.

5. Damaged or incorrect items

Please report within 48 hours of delivery with photos where possible so we can resolve it quickly.